CANCELLATION AND PURCHASES REFUND POLICIES
Canceling an Appointment: Please contact the ESTHETICLUB™ medspa via phone or email AT LEAST 24 hours prior to your scheduled appointment date and time to avoid cancellation fees*.
*Cancellation is required 24 hours prior to appointment; failure to cancel within the required time will result in a fee of $25.00 being charged to the credit card on file. A No Show is considered failure to cancel or failure to show for a scheduled appointment, a fee of $25.00 will be applied to the credit card on file or the session will be deducted as used.
No Shows and Late Cancellations (24 hours+) Initially, clients who schedule an appointment and simply DO NOT show up or cancel within the allotted timeframe of 24 hours will be required to leave a deposit of half (50%) of their scheduled session total in order to reschedule their next appointment.
Deposits: Absolutely not refunds and all the appointments have to be canceled within the 24 hours notice timeframe. Client's who prepaid for Package Deals Clients who have prepaid for package deals who are No Shows or have Late cancellations for their scheduled appointments will automatically be deducted the cancellation fee or session number from the package balance and must pay the balance in order to continue treatment.
New Clients If a new client fails to cancel or reschedule their appointment date within the 24 hour timeframe they will forfeit ALL limited-time pricing offers, monthly special promotions, discounts or coupons. We reserve the right to refuse appointments to any client who has demonstrated disregard of our cancellation policy. I understand the cancellation policy and agree to its terms.
ESTHETICLUB™ does provide a courtesy email confirmation or text message before the scheduled appointment. Therefore, we ask that you extend the same courtesy by providing 24 hours notice for a cancellation. When a client does not show for their scheduled appointment, we do not have the opportunity to fill that time slot with another client, causing our business to lose money. If a client has changed their email, phone number, has a full mailbox, or does not receive our message we still require a 24 hour notification for an appointment cancellation.
We thank you for your understanding of our cancelation, re-schedule, service cancelation and return policies. Should you have any questions or concerns, please feel free to call us at (305) 974-1818 or e-mail us at firstname.lastname@example.org